Latest maxis Fibre Internet Packages for Home User

Maxis fibre internet has been updated with latest packages and price.

Now you can get Maxis HOME 10 Mbps with monthly payment of RM126.14 (inclusive of 6% GST), or RM119.  With this package, you can enjoy unlimited voice calls to all mobile and landlines.  This is one of the most affordable fibre internet packages in Malaysia.  This package is suitable for light users that required internet to go online.


The next package that Maxis offers is Maxis Fibre HOME 30 Mbps with monthly payment of RM147.34 (inclusive of 6% GST) or RM139.  Subscribers will enjoy unlimited voice calls to all mobile and landlines.  One can also get free DECT Phone, Home Router/Gateway, Maxperts consultation with end-to-end setup and unlimited iflix access.  This is most suitable for medium internet users where more than 4-6 people is using at home or internet usage that involve a lot of uploading and downloading such as watching videos online.


Maxis also provides fibre internet 50 Mbps charging at RM232.14 monthly (RM219  excluding GST).     Subscribers will enjoy unlimited voice calls to all mobile and landlines.  One can also get free DECT Phone, Home Router/Gateway, Maxperts consultation with end-to-end setup and unlimited iflix access.  This is most suitable for medium to heavy internet users where more than 7 people is using at home or internet usage that involve a lot of uploading and downloading such as watching videos online.


The highest speed fibre internet package is Maxis Home 100Mbps. The monthly charge for Maxis Fibre Internet 100Mbps is RM299 or RM316.94 inclduing GST. Users can enjoy unlimited voice calls to all mobile and landlines, one will also get free DECT Phone, Home Router/Gateway, Maxperts consultation with end-to-end setup and unlimited iflix access.  This package is design for heavy internet users or more than 10 people in the house using the internet. 

Check out all Maxis fibre internet packages here. 

Maxis New Internet Broadband Plan

If you've been considering changing your internet fibre broadband, you may now consider Maxis broadband.  

Maxis has recently make changes to the current Maxis Home broadband.  The new MaxisOne Home plans has been updated with new pricing and comes with good promotions.  

MaxisOne home fibre broadband is now lower price, also also comes with free iFlix for life.  Subscribers can also get  RM1 add-ons for Chromecast and WiFi Extenders for the more expensive plans.

The cheapest plan offers 10Mbps for RM139 per month with pay pe use voice plan.  This is one of the lowest priced fibre broadband in Malaysia.  With RM179, you will get 30Mbps, but voice calls will be on a pay per use basis.

For those who need unlimited voice calls option, you only need to pay additional RM10 for the 30Mbps plan, which is RM189 per month. Existing users will also be able to take advantage of the new rates and anyone with 30Mbps plans or faster, will get free iFlix subscriptions for life.

There is also a promotional deal for those who sign up to the 30Mbps and faster broadband plans - they will get to pay RM1 for a Google Chromecast and an Aztech WiFi Extender is also selling for the same price.

For 50Mbps speed, user only need to pay RM210 and RM299 for 100Mbps speed.  Both comes with unlimited voice plan, Free home router/ gateway amd  RM1 for a Google Chromecast and an Aztech WiFi Extender.  

Check out more detail about this plan here. 

Maxis introduced Maxperts to improve Maxis Fibre Internet

Maxis launched the new MaxisONE Home, a home fibre broadband service. MaxisONE Home includes fibre broadband service and voice calls for each household.  The service also comes with customer supports which is known as Maxperts.  ‘Maxperts’, that offers “on time, every time” appointments and a 30-day satisfaction guaranteed promise. The Maxperts are a team of Internet experts for non-corporate customers in Malaysian, committed to make sure consumers’ home broadbands are installed right and optimised throughout their homes.

Maxperts service is very useful when there are many users.  In Malaysia, current internet users has reached over 20 million and with multiple devices being used in each unit. This premium customer support service is to provide users with great fibre plan and a better service to complement Maxis fibre internet service.

The Maxperts’ list of responsibilities include the following:
1. Scan your home to detect possible signal interferences and understand your family’s Internet device needs
2. Optimise your wifi signal by recommending the best router placement and solutions to increase signal strength and coverage throughout the house
3. Solve your Internet needs with necessary cabling and installations

The maxperts service is introduced after Maxis conducted research and found the same recurring frustrations. Six in 10 problems faced by home broadband users are to do with not getting wifi around the home. Maxis plans to build a broadband service that works perfectly by introducing MaxisONE Home, to get a customer’s broadband experience from installation itself.

Checkout MaxisOne Home plan here.

FAQ for Maxis Fibre Internet

Frequently Asked Question

Check out Maxis Packages

What are the new MaxisONE Home plans?

There are 5 new MaxisONE Home plans:

• MaxisONE Home 10Mbps – RM139
• MaxisONE Home Lite 30Mbps – RM179
• MaxisONE Home 30Mbps (with unlimited voice) – RM189
• MaxisONE Home 50Mbps – RM219
• MaxisONE Home 100Mbps – RM299

How does one sign up for these plans?

These plans will be made available to new subscribers/customers as well as existing fibre customers who will need to opt-in by either walking in to our Maxis centres or calling our Customer Care line.

How do we get Maxperts’ services?

All new customers who sign up for a MaxisONE Home package (starting from MaxisONE Home 30Mbps and above) will be able to enjoy Maxperts’ services.

What is this Maxperts all about?

The Maxperts are highly trained, specialised installers who will act as your consultants to ensure that you have great broadband experience right from the start.

How can Maxperts help me achieve better broadband?

Maxperts will spend majority of the time talking to you to better understand where and how you use the internet. They will figure out where you use broadband most often and how many devices are at use at your home. With that, they will propose the best router placement and suggest if any additional equipment is required.

Are Maxperts still available for RM188 as per the previous offer?

Yes, they are.

After I signed up for this offer, can I relocate?

Yes, you can relocate and a new 24-month contract will be imposed on your existing plan. A RM200 relocation fee will be waived off for you.

How long is the contract period?

You will be contracted for 24 months upon registration of the new plan.

What if I terminate the service prior to the 24-month period?

You will need to pay Maxis RM500 for early termination.

After I sign up for this offer, can I still change the package?

Any downgrades will only be allowed after 6 months of tenure.

Can I upgrade/downgrade to another package?

Customers on existing (old/legacy) plans are required to opt-in via walking into our Maxis Centres or calling in our Customer Care line.

If I downgrade from 50Mbps to 30Mbps in the 4th month, will the penalty of RM500 be auto-triggered by the system?

There will not be a penalty but a new contract will be triggered. Customers with less than 6 months tenure are not allowed to downgrade.

If I lose the WiFi Extenders and/or Chromecast due to theft and are still under warranty period, do I get to replace them for free or is there a charge?

We will treat this on a case-to-case basis. You may log your case by calling our toll-free numbers at 1 800 82 1123 (or dial 123 from your Maxis mobile number) for consumers or 1 800 82 1919 (or dial 1919 from your Maxis mobile number) for businesses.

What is Maxis Fair Usage Policy (FUP)?

FUP is in place for quota on your home fibre and Voice over Internet Protocol (VoIP) usage to avoid any excessive usage of quota or VoIP calls from your home fibre network. More details can be found in the product T&C on our website.

I'm not happy with your service. How do I exercise the return guarantee?

If you exercise a return guarantee within 30 days after installation, we will verify your claim using the SLA as stated in the terms and conditions. Once we have verified no discrepancies and if you are still unhappy, we will proceed to terminate the service at no charge.

What is this MaxisONE plan offer and what are the benefits?

MaxisONE plan customers who subscribe to the new plans will be eligible for RM1 devices as illustrated in the table below. Non-MaxisONE plan customers will not be eligible for any devices.

	RM1 Device Offer
Registered Plans	MaxisONE Home 10Mbps	MaxisONE Home Lite 30Mbps	MaxisONE Home 30Mbps (RM189), 50Mbps & 100Mbps
MaxisONE plan 98, 128, 158, 188	n/a	1 x Chromecast	1 x Chromecast 1 x Aztech Home Plugs set
MaxisONE Sabah/Sarawak plan 98, 128, 158	n/a	1 x Chromecast	1 x Chromecast 1 x Aztech Home Plugs set
MaxisONE Sabah / Sarawak Share 98, 128, 158	n/a	1 x Chromecast	1 x Chromecast 1 x Aztech Home Plugs set
MaxisONE Business Plan 98, 118, 148, 188	n/a	1 x Chromecast	1 x Chromecast 1 x Aztech Home Plugs set

What are the criteria to enjoy this offer?

The criteria are:

• Customer must subscribe to MaxisONE plan 98 and above only.
• The MaxisONE plan must remain active in order to continue enjoying this offer.
• Both the Maxis Fibre Internet and MaxisONE plan accounts must be under the same customer (via IC verification).
• Only applies to MaxisONE plan principal line only.
• A single MSISDN number can be used for multiple registrations as long as the customer’s IC match for both Maxis Fibre Internet and MaxisONE plan accounts.
• Not eligible if customer’s line is suspended.

I am currently a Maxis Fibre Internet subscriber. Can I upgrade or downgrade my current plan?

All upgrades into the new plans will be allowed but you are not allowed to downgrade your plan to any of the old legacy plans.

What will happen to fibre speeds when I exceed my monthly quota?

Maxis currently do not have quota limits in place. Our FUP policy will be put in place instead.

Is there a deposit required upon registration?

For Malaysians, there will not be a deposit collected but a RM500 deposit is required for foreign subscribers.

Are these new plans open to Maxis employees?

Yes. All new plans are available to Maxis employees using the same ERP business rules. Any change of plan from legacy fibre plans to the new ones will require a 24-month re-contract.

Are there any installation fees for standard installations for my new fibre service?

No. All standard installation fees will be absorbed by Maxis as part of your package.

Can I sign up for MaxisOne Home plans without the VoIP component?

No. The VoIP component comes together with your fibre service and is not allowed to be decoupled.

My Google Chromecast is faulty. How do I get it repaired or replaced?

If your device is under warranty, you can bring your Google Chromecast to any Maxis Centre to get a replacement. Please ensure to bring along your proof of purchase (first bill details) and it must be in a complete set (as when you received the device).

My Aztech WiFi extenders are faulty. How do I get it repaired or replaced?

Call us at 123 for technical support if your WiFi extenders are faulty or call Aztech directly at 03-7804 8450 (Monday-Friday, 9:00am – 5:00pm) for device replacement.

What is the Power of ONE sale? And how will I be billed for this?

The Power of ONE sale is Maxis’ campaign from 2 November 2016 to 31 January 2017, where selected devices will be made available at RM1 for MaxisONE plan customers only. The RM1 charge will be billed in the first bill statement.

I am an existing Maxis fibre customer. Am I eligible for this offer?

Only MaxisONE plan customers are eligible for this offer. If you’re a Maxis fibre customer but not a MaxisONE plan customer, you will not be eligible for this offer.

I am an existing 10Mbps fibre subscriber. Can I get the Chromecast and WiFi extenders for RM1 if I upgrade to the new 30Mbps plan with unlimited voice?

Yes, you will be eligible for the Chromecast and WiFi extenders for RM1 when you upgrade to the new 30Mbps plan with unlimited voice.

Can I get the Chromecast and WiFi extenders from Maxis Centres or MEPs?

You can only buy the Chromecast but not the WiFi extenders at the Maxis Centres and selected MEPs. WiFi extenders will only be made available via the new plans (30Mbps with Unlimited Voice, 50Mbps and 100Mbps).

I am an existing 10Mbps fibre subscriber. Can I get free iflix when I upgrade to the new 30Mbps or higher plans?

Yes, you will be eligible for the free iflix subscription when you upgrade to the new 30Mbps or higher plans.

How do I know if the iflix voucher I’ve received is a 12-month subscription voucher or not?

It will be written on the voucher that the subscription will be for a duration of 12 months.

I’ve signed up for MaxisONE Home 30Mbps (and above plan). When will I be getting my iflix voucher and devices?

You will receive your iflix voucher and devices via our Maxperts upon successful installation of your new MaxisOne Home service.

How do I activate my free iflix voucher?

Step 1: You will be given a 12-month iflix voucher.
Step 2: Maxperts will guide you on activating your voucher.
Step 3: Go to www.iflix.com.
Step 4: Create a new account or sign in with an existing account.
Step 5: Once logged in, click on the menu located at the top left corner of the website.
Step 6: Select ‘Redeem now’.
Step 7: Key in the voucher code provided.

If there’s a problem with my iflix voucher, how do I replace it?

You need to go to https://piay.iflix.com/contact and lodge a complaint/support request.

What about additional installation charges? I have requested for additional cabling during installation and it cost me RMX. Do I get a refund for that?

Unfortunately, no. Any additional cabling works are pre-agreed beforehand between you and the Maxperts installation team. Those charges will not be available for refund.

Maxpert

Find out how you can get better WiFi with better installation
by our team of Maxperts

"Max what?" you say. Maxperts – our dedicated team of internet experts that'll help you put together the ultimate home fibre broadband experience. It's not just about putting a router in your house and leaving it there. Expect a total broadband set-up so you get consistently fast Wi-Fi everywhere you need it to be.

SCAN different rooms and living spaces in your home to detect possible signal interferences and understand your family's internet device needs

OPTIMISE your WiFi signal by recommending the best router placement and solutions to increase signal strength and coverage throughout the house for consistently fast internet speeds in every room.

SOLVE your Internet needs with the necessary cabling and installations. Once it's done, enjoy a stable high-speed Internet surfing experience on multiple devices, all around your home.

Learn more. 

Maxis Fibre Internet Latest Information

Maxis has revised Maxis fibre broadband packages.  We the competition from other internet service providers, Maxis has come out with more competitive packages.

The latest broadband packages covers from Home 10Mbps, 30Mbps, 50Mbps and 100Mbps.

It is going to cover for the lower usage of 10Mbps to the high usage 100Mbps users.
The price for each packages are very competitive too.  With Maxis Home 10Mbps only charge at RM139/month.

The next tier is Home Lite 30Mbps cater for those who wish to have higher internet speed, but do not need voice calls, this package is only at RM179 per month.  For users who wish to have 30Mbps and want to have voice call, one only need to sign up for Home 30Mbps at RM189 only.

The next package is Home 50Mbps.  These allow user to have 50Mbps internet speed and unlimited voice calls to all mobile and landlines.
For heavy usage internet user, 100Mbps is the highest package by Maxis, one only need to pay RM299 for this package to enjoy high speed internet.

MaxisOne user can get the additional promotion of Chromecast by paying RM1 when they sign up for Maxis Home 30Mbps and above.

MaxisONE Home 10Mbps

RM139

+

• FREE Home Router/Gateway
• Pay-as-you-use voice calls

MaxisONE Home Lite 30Mbps

RM179

+

• UNLIMITED iflix access
• FREE Home Router/Gateway
• FREE Maxperts consultation with end-to-end setup
• Pay-as-you-use voice calls

---

ADD-ON*:Chromecast for just RM1

MaxisONE Home 30Mbps

RM189

+

• UNLIMITED iflix access
• FREE Home Router/Gateway
• FREE Maxperts consultation with end-to-end setup
• UNLIMITED voice calls to all mobile and landlines

---

ADD-ON*:Chromecast and WiFi Extender for just RM1

MaxisONE Home 50Mbps

RM219

+

• UNLIMITED iflix access
• FREE Home Router/Gateway
• FREE Maxperts consultation with end-to-end setup
• UNLIMITED voice calls to all mobile and landlines

---

ADD-ON*:Chromecast and WiFi Extender for just RM1

MaxisONE Home 100Mbps

RM299

+

• UNLIMITED iflix access
• FREE Home Router/Gateway
• FREE Maxperts consultation with end-to-end setup
• UNLIMITED voice calls to all mobile and landlines

---

ADD-ON*:Chromecast and WiFi Extender for just RM1

*Add-ons are available for existing MaxisONE plan customers only.


the If you are interested to sign up for Maxis Fibre Broabband, you can check coverage for your area, click here to check fibre broabdand coverage and sign up.

What Does the Maxis Fibre Have to Offer?

With the rising need of high-speed internet, there has been a rise in the use of fiber optics by ISPs. However, these services are neither cheap nor readily available. Fiber optic cables make use of light waves, which are passed through a glass cable, to deliver data. This tends to make fiber optic transmission faster and more efficient than any other forms of communication. The costs of installing and maintaining this equipment certainly justifies the cost of such services. The question of availability and quality, however, still remains.

Maxis fibre is one such service, which recently updated to a fiber optic network. Additionally, being one of the oldest telecommunication companies in Malaysia, the company’s new service is quickly attracting attention. However, the company’s strong roots are not the only reasons consumers are going for the Maxis fibre. The company offers great packages and quality services to its customers. Even though, it may seem as other ISPs are providing you with faster speed, but Maxis only promises what it knows it can deliver.

Currently, the Maxis fibre offers speeds up to 30 Mbps for a mere 228 RM/month. However, the price also includes unlimited data volume and free voice calls, equivalent to 30 RM. However, since the service is relatively new, the company encourages its customers to first confirm the Maxis fibre coverage in their area, before applying for a connection. It should be noted here that once the service matures, the speeds would only get better, while still keeping the rates affordable.

However, the question is, why should you get a Maxis fibre, when you are satisfied with your current connection. The answer to this question lies in improved speeds and the growing demand of IPTVs. As an increasing number of consumers are switching from conventional cable to online-streaming, the demand for IPTVs and fast internet connections is larger than ever. With this in mind, it is only rational that consumers utilize the facility of a fiber optic connection, over the conventional Ethernet. Additionally, the Maxis fibre comes with an add-on chromecast device. You can simply plug the device in your TV and watch your favorite shows through online streaming.

Check out the Maxis Fibre promotion.