Maxis introduced Maxperts to improve Maxis Fibre Internet

Maxis launched the new MaxisONE Home, a home fibre broadband service. MaxisONE Home includes fibre broadband service and voice calls for each household.  The service also comes with customer supports which is known as Maxperts.  ‘Maxperts’, that offers “on time, every time” appointments and a 30-day satisfaction guaranteed promise. The Maxperts are a team of Internet experts for non-corporate customers in Malaysian, committed to make sure consumers’ home broadbands are installed right and optimised throughout their homes.

Maxperts service is very useful when there are many users.  In Malaysia, current internet users has reached over 20 million and with multiple devices being used in each unit. This premium customer support service is to provide users with great fibre plan and a better service to complement Maxis fibre internet service.

The Maxperts’ list of responsibilities include the following:
1. Scan your home to detect possible signal interferences and understand your family’s Internet device needs
2. Optimise your wifi signal by recommending the best router placement and solutions to increase signal strength and coverage throughout the house
3. Solve your Internet needs with necessary cabling and installations

The maxperts service is introduced after Maxis conducted research and found the same recurring frustrations. Six in 10 problems faced by home broadband users are to do with not getting wifi around the home. Maxis plans to build a broadband service that works perfectly by introducing MaxisONE Home, to get a customer’s broadband experience from installation itself.

Checkout MaxisOne Home plan here.